Shipping & Returns

Shipping

Once your item has been created (turnaround time 2-3 days from order) 

Your item(s)  will be posted with Royal Mail. Our standard service is 2nd class delivery which typically takes 2-3 days, untracked.

If you require your item(s) sooner there are a couple of options:

Upgrading your postage options (to be done at checkout stage)

  • 1st Class Postage - typically takes 1-2 days, untracked. £1.35
  • 1st Class Postage/Signed for - typically takes 1-2 days, tracked. £3.05
  • 2nd Class Postage/Signed for - typically takes 1-2 days, tracked. £2.55
  • Express Delivery - Special Delivery (by 1pm) £9.95 

I would also suggest dropping me a message on the Contact us page, prior to placing your order to double check current turnaround times.

Please click for full details of our Shipping Policy


Returns & Exchanges

Eligibility for Returns

We accept returns of non-personalised items such as greeting cards, DIY surprise tickets and invitations etc. within 14 days of the delivery date. In order for your return to be eligible your return must be unused, same condition received in and in the original packaging.

Non-Returnable Items

Unfortunately we are not able to accept refunds on personalised items such as surprise tickets, personalised invitations etc. If there has been a error or damage on the item please get in touch via the the Contact us page.

Also the following items cannot be returned:

  • Sale or clearance items.
  • Digital downloads or gift cards.

Returns Process

For all returns please get in touch via the the Contact us page, detailing; your name, order number, product and the issue with your item(s)

If your refund is then approved, you will be contacted with further instructions for returning you item(s). Please note you will be responsible for return shipping costs.

Once the item(s) are received back at Sparked Studio HQ, your item(s) will be reviewed and then a full or partial refund will be sent back to your original payment account.

The full return process may take up to 7 days, from receiving your returned item(s)

 Please click for full details of our Return & Refund Policy