Terms and Conditions

Terms and Conditions

Last Updated: August 2024

Welcome to Sparked Studio. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing our website and placing an order, you agree to be bound by these Terms.

  1. General

1.1 These Terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, and merchants.

1.2 By using our website and purchasing our products, you agree to these Terms in full. If you do not agree with these Terms, please do not use our website.

  1. Products

2.1 We offer a range of products, including greeting cards, invitations, and personalised gift items. All products are subject to availability.

2.2 We make every effort to display the colours and images of our products accurately. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.

2.3 Personalised and custom-made products are created based on the information you provide. It is your responsibility to ensure that all details, such as names, dates, and other customisation requests, are correct.

  1. Orders

3.1 By placing an order, you agree to purchase the products listed in your order at the prices indicated.

3.2 All orders are subject to acceptance by us. We reserve the right to refuse any order at our discretion.

3.3 We may contact you to confirm your order details, customisation requests, or to notify you of any issues with your order.

  1. Pricing and Payment

4.1 All prices are listed in Pounds Sterling (GBP) and are subject to change without notice. Prices include [mention if they include taxes or shipping, if applicable.

4.2 Payment must be made at the time of ordering. We accept payments via payment methods, e.g., credit card, PayPal.

4.3 If your payment method is declined, your order will not be processed until payment is successfully completed.

  1. Shipping and Delivery

5.1 We offer various shipping options, which will be displayed at checkout. Shipping times and costs vary depending on your location and the shipping method chosen.

5.2 We aim to process and dispatch orders within 3 business days. However, processing times may be longer during peak periods or for personalised items.

5.3 Delivery times are estimates and not guaranteed. We are not responsible for delays caused by the carrier or for lost or stolen packages once they have been dispatched.

  1. Returns, Refunds, and Exchanges

6.1 We accept returns for non-personalised products within [number] days of delivery, provided they are unused and in their original packaging. You are responsible for return shipping costs.

6.2 Personalised or custom-made products are non-refundable unless they are defective or damaged upon arrival.

6.3 To request a return or exchange, please contact us at heather@sparkedstudio.com or the contact us page with your order number and reason for return.

6.4 Refunds will be processed to the original payment method within 14 business days after we receive the returned item.

  1. Intellectual Property

7.1 All content on this website, including but not limited to text, graphics, logos, images, and designs, is the intellectual property of Sparked Studio and is protected by copyright laws.

7.2 You may not reproduce, distribute, or use any content from our website without our express written permission.

  1. Limitation of Liability

8.1 To the fullest extent permitted by law, Sparked Studio shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products.

8.2 Our total liability for any claims arising under these Terms shall not exceed the amount paid by you for the product in question.

  1. Governing Law

9.1 These Terms shall be governed by and construed in accordance with the laws of United Kingdom.

  1. Changes to Terms

10.1 We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated revision date.

10.2 Your continued use of our website following any changes indicates your acceptance of the new Terms.

  1. Contact Information

If you have any questions about these Terms, please contact us at:

Sparked Studio
heather@sparkedstudio.com